At Jagtap Masale, we strive to deliver the highest quality products to our customers. However, if you receive a product that is expired or damaged, we are here to help.
Eligibility for Return & Refund
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Returns or refunds will be processed only if the product received is expired or damaged/broken.
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A clear, unedited video of the unboxing/opening process showing the product in its received condition must be shared with us for verification.
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Without the video proof, we will not be able to process any return or refund requests.
Return & Refund Process
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Contact us within 24 hours of receiving the product with the required video proof.
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Send the video and order details to:
📞 9975584114
📧 Jagtapmasale006@gmail.com -
Our team will review your request and confirm if it meets the return/refund eligibility.
- For approved refunds, we will credit the refundable amount into the source account within 5-7 business days
- For Approved returns, we will deliver the replacement product within 5-7 business days
Refund Timeline
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Once approved, your refund will be initiated within 5–7 business days.
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Refunds will be processed to your original payment method.
- For Approved returns, we will deliver the replacement product within 5-7 business days
- For approved refunds, we will credit the refundable amount into the source account within 5-7 business days
Important Notes
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No returns or refunds will be issued for products without video proof.
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No refunds will be issued for change of mind, taste preference, or delay caused by courier services unless the product is expired or damaged upon arrival.